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Version 1
10. November 2015.
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by WHO et al., 10. November, 2015

A practical guide to auditing Water Safety Plans

by WHO et al., 10. November, 2015

This document provides guidance on developing and implementing a WSP auditing scheme, covering such topics as the aim and role of auditing, auditor training and certification, audit criteria, audit timing and frequency and audit reporting. The guidance document includes examples, tips, tools and case studies, and it serves as a practical resource for policy ...

Version 1
17. October 2018.
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by Karen Setty et al., 01. September, 2018

Assessing operational performance benefits of a Water Safety Plan implemented in Southwestern France

by Karen Setty et al., 01. September, 2018

Aims: The World Health Organization (WHO) has recommended Water Safety Plans (WSPs) since 2004 as a means to reduce drinking water contamination and risks to human health. These risk management programs have shown promise across several potential areas of evaluation, such as economic benefits and regulatory compliance. Since WSPs are largely carried out by p...

Version 1
1. September 2009.
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by Department of health Victoria et al., 2011

Case Study on Water Safety Plan Implementation and Lessons Learned: WSP auditing Victoria Australia

by Department of health Victoria et al., 2011

This case study describes the implementation of WSP and lessons learned in Victoria Australia. This case study has a specific focus on auditing WSPS....

Version 1
16. November 2016.
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by Luca Lucentini et al., 15. November, 2016

Checklist for auditing a drinking water treatment plant

by Luca Lucentini et al., 15. November, 2016

This checklist is conceived as an on-site, concise tool to support the Egyptian Water Regulatory Agency (EWRA) inspectors in performing a comprehensive audit of drinking water treatment plants. It covers both management and technical aspects of service provision in assuring adequate level of performance for health and environmental protection. The list is co...

Version 1
28. February 2017.
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by Ministry of Water Irrigation and Energy Federal Democratic Republic of Ethiopia, 01. July, 2015

CLIMATE RESILIENT WATER SAFETY PLAN IMPLEMENTATION – Guidelines for Community Managed Rural Drinking Water Supplies

by Ministry of Water Irrigation and Energy Federal Democratic Republic of Ethiopia, 01. July, 2015

The purpose of these Ethiopian guidelines is to provide step-by-step guidance to the rural community/board managed water supplies on how to develop, implement, monitor, and review the rural community managed water safety plans aimed at protecting human health. Furthermore, it serves as a practical tool in identifying and addressing priority risks to the wate...

Version 1
28. February 2017.
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by Ministry of Water Irrigation and Energy Federal Democratic Republic of Ethiopia, 01. July, 2015

CLIMATE RESILIENT WATER SAFETY PLAN IMPLEMENTATION – Guidelines for Urban Utility Managed Drinking Water Supplies

by Ministry of Water Irrigation and Energy Federal Democratic Republic of Ethiopia, 01. July, 2015

The purpose of these Ethiopian guidelines is to provide step-by-step guidance to the operators and managers of the large, medium and small urban water supplies with conventional water treatment systems on how to develop, implement, monitor, and review the water safety plans aimed at protecting human health. Furthermore, it serves as practical tool in identif...

Version 1
1. August 2009.
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by MWH , 01. August, 2009

Conducting consumer surveys of water acceptability

by MWH , 01. August, 2009

Communication with consumers is a key part of assessing and promoting the acceptability of drinking water supplies with consumers. The evaluation of consumer acceptability and knowledge of consumer complaints are important components of assessing the overall effectiveness of a WSP and an essential part of the verification of a WSP. This document summarises t...

Version 1
28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Case Study: Dunedin City Council, New Zealand

by MWH , 28. September, 2009

This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires....

Version 1
28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Data Case Study: Lyonnaise des Eaux, France

by MWH , 28. September, 2009

This case study provides an example of where a water supplier in France has established a system to collect consumer acceptability data via a group of volunteers. It provides one particular approach to the collection of opinions on the taste and odour of water supplied....

Version 1
28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Data Case Study: Yarra Valley Water, Australia

by MWH , 28. September, 2009

This case study provides an example of a water supplier in Australia which has undertaken research to understand consumer expectations in relation to water quality. This includes the use of surveys and focus groups. It also describes the approach the company takes to handling, recording, and reviewing complaints....

Version 1
22. March 2010.
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by AusAID and SOPAC , 22. March, 2010

Drinking Water Safety Planning: A practical guide for the Pacific Island countries

by AusAID and SOPAC , 22. March, 2010

This document is a guideline for development and implementation of Water Safety Plans approach in the Pacific. It is primarily for water supply managers, engineers and operators and introduces a more proactive way of managing drinking water supplies through a comprehensive risk assessment and risk management approach. Implementing DWSPs helps achieve a more ...

Version 1
18. January 2018.
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by WHO, 18. January, 2018

Guide pratique pour l’audit des plans de gestion de la sécurité sanitaire de l’eau

by WHO, 18. January, 2018

Ce guide vise à aider à l’élaboration et à la mise en œuvre de programmes d’audit des plans de gestion de la sécurité sanitaire de l’eau dédiés en définissant les principes et exigences les plus  importants. C’est une ressource pratique à l’intention des décideurs politiques, des organismes chargés de la réglementation ou de la surve...