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28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Data Case Study: Lyonnaise des Eaux, France

by MWH , 28. September, 2009

This case study provides an example of where a water supplier in France has established a system to collect consumer acceptability data via a group of volunteers. It provides one particular approach to the collection of opinions on the taste and odour of water supplied....

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28. September 2009.
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by MWH , 28. September, 2009

Consumer Acceptability Case Study: Dunedin City Council, New Zealand

by MWH , 28. September, 2009

This case study provides an example of where a water supplier in New Zealand operates a Service Centre to respond quickly to customer complaints and assesses levels of consumer acceptability through analysis of complaint data and questionnaires....

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1. September 2009.
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by Department of health Victoria et al., 2011

Case Study on Water Safety Plan Implementation and Lessons Learned: WSP auditing Victoria Australia

by Department of health Victoria et al., 2011

This case study describes the implementation of WSP and lessons learned in Victoria Australia. This case study has a specific focus on auditing WSPS....

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1. August 2009.
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by Peter Thompson and Sameera Majam , 01. August, 2009

South Africa The development of a generic water safety plan for small community water supply

by Peter Thompson and Sameera Majam , 01. August, 2009

This document describes development of a Water Safety Plan with a background focus on Africa....

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1. August 2009.
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by MWH , 01. August, 2009

Conducting consumer surveys of water acceptability

by MWH , 01. August, 2009

Communication with consumers is a key part of assessing and promoting the acceptability of drinking water supplies with consumers. The evaluation of consumer acceptability and knowledge of consumer complaints are important components of assessing the overall effectiveness of a WSP and an essential part of the verification of a WSP. This document summarises t...

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1. October 2008.
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by WHO - Western Pacific Region , 01. October, 2008

Training workbook on Water Safety Planning Urban systems

by WHO - Western Pacific Region , 01. October, 2008

The objective of this workbook is to serve as a guide to facilitate WSP development for an organised water supply that is managed by a water utility or similar entity. WSPs can be tailored differently for each specific water supply system. This workbook is generic and is not specific to any particular country. It is......

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1. October 2007.
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by WSP, 01. October, 2007

Spanish Town, Jamaica Case Study

by WSP, 01. October, 2007

Presents the WSP for Spanish Town, Jamaica, which may provide an example approach for WSP development for WSP community at an early stage of WSP development...